Software Implementation Manager

IT Operations & Support
Warwick, UK
Part or Full Time

JETZT BEWERBEN

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About us

With over 550 employees worldwide, AEB is making things happen with software. By empowering our customers to evolve with the times, continually reinventing themselves, and transforming powerful ideas and business models into reality. With scalable cloud-based software that brings global trade and logistics together – software that is supporting more than 5,500 businesses
in 80 countries.

Even more impressive, is our corporate culture – it’s what really makes AEB special and forms the foundation for making us successful. This is reflected in satisfied employees who love what they do; whose extraordinary dedication, achievements, and passion result in truly good software, commercial success, and excellent service.

Job location

The role can work from home, but the candidate must be willing and be within appropriate commutable distance to work from our office in Warwick several days a month. All required work equipment will be provided. It also includes travel (e.g. to AEB project sites and network offices)

To support our continued growth, we are looking to strengthen our current team in Warwick through the addition of a new Software Implementation Manager.

Overview of Responsibilities

Implementation of AEB Solutions to meet customers’ requirements covering:
Installation, configuration, and integration
Applications support
Coordination and delivery of project tasks
Project management for the implementation of solutions
Leading the implementation/delivery of the technical solution, including the coordination, and leading of other implementation resources
Analysis of customers business requirements
Deputising for colleagues

Skills and Experience

For this role, we are looking for someone with experience in software solutions and management of such implementations within a commercial environment. This includes:

Able to effectively communicate with people at all levels
Dynamic and motivated with an eye for detail and quality
Thoughtful and a reliable team player
Innovative and able to provide positive input and fresh ideas
Able to work on own initiative and meet tight deadlines
Able to work independently and as part of a team
With a resilient personality and willing to “have a go“
Ideally experienced in one or more of the following areas:
Customs solutions
Logistics and supply chain
Global trade solutions

Goals and Main Tasks

The employee is responsible for the proper processing of the assigned projects in the fields of logistics, supply chain management, and global trade.

Conformity with project-specific requirements and compliance with deadlines and budget
Implementation of software solutions and management thereof throughout the lifecycle of the project
Taking customer projects from inception to go live with successful handover of the completed solution to the Account Services Team
Internal testing of development and configuration
Support for customer testing and defect management
Physical installation and configuration of software solutions
Production of appropriate documentation to support the implementation and configured software
Providing training for users of the implemented solutions; providing functional training and administration/technical training as required
Support for assigned customers and hotline support for all customers
Employing best practice project management methodologies
Leading the implementation tasks on larger projects, taking responsibility for all implementation tasks, and planning undertaken by a team of implementers

Benefits

Excellent salary
Annual profit-sharing scheme
30 days holiday + statutory holidays from day one
Private health care
Discount shopping and gym membership
EAP and regular wellbeing initiatives
Cycle to work scheme
Flexible working hours
Company pension scheme
Hybrid working Skills and Experience

JETZT BEWERBEN